Legal
Privacy Policy
Last updated: June 1, 2025
AIFeed ("we", "us", or "our") operates the AIFeed website and service (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.
1. Information We Collect
We may collect information about you in a variety of ways including:
- Personal Data: When you register for an account, we collect personally identifiable information such as your name, email address, and billing information.
- Brand & Content Data: Information you provide to configure your brand profile, including logos, brand colors, tone of voice preferences, and social media account connections.
- Usage Data: We automatically collect information about how you interact with our Service, including pages visited, features used, time spent, and actions taken.
- Device Data: We may collect information about the device you use to access the Service, including IP address, browser type, operating system, and referring URLs.
- Cookies & Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect and store information about your preferences and activity on our Service.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account
- To provide, operate, and improve the Service
- To generate AI-powered social media content on your behalf
- To process payments and send billing-related communications
- To send you product updates, marketing communications, and promotional offers (you may opt out at any time)
- To respond to customer support requests
- To detect, prevent, and address fraud, abuse, or security incidents
- To comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
- Service Providers: We share information with vendors and service providers who perform services on our behalf, such as payment processing (Stripe), cloud hosting, email delivery, and analytics. These parties are contractually obligated to keep your information confidential.
- AI Providers: Content generation is powered by third-party AI services (including Anthropic's Claude API). Prompts and brand data are transmitted to these providers in accordance with their respective privacy policies.
- Social Media Platforms: When you connect a social media account and authorise scheduling, we share content with the relevant platform (e.g. Instagram, LinkedIn, X/Twitter) on your behalf.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. You may request deletion of your account and associated data at any time by contacting us at [email protected]. We may retain certain information as required by law or for legitimate business purposes.
5. Cookies
We use cookies and similar tracking technologies to enhance your experience on our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of the Service may not function properly.
Types of cookies we use:
- Essential cookies: Required for the Service to function (e.g. authentication, session management).
- Analytics cookies: Help us understand how visitors interact with our Service (e.g. page views, user flows).
- Marketing cookies: Used to deliver relevant advertisements and track campaign performance.
6. Third-Party Services
Our Service may contain links to third-party websites and integrations with third-party platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through our Service.
7. Security
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include TLS encryption in transit, encrypted storage of sensitive credentials, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to access the personal information we hold about you
- Right to correct inaccurate or incomplete information
- Right to request deletion of your personal information
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time (where processing is based on consent)
- Right to lodge a complaint with a supervisory authority (for EEA/UK residents)
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
9. Children's Privacy
Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. Where required, we implement appropriate safeguards (such as Standard Contractual Clauses) to ensure your information remains protected.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Where required by law, we will provide more prominent notice or seek your consent. Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
AIFeed
Email: [email protected]